Поддержка Game give this error after try login

Discussion in 'Центр поддержки (User support center)' started by Artyom, Oct 27, 2018.

  1. Artyom

    Artyom Новичок

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    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: l2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5ba0a2af
    Fault Module Name: StackHash_fac2
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00650074
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 9242
    Additional Information 1: fac2
    Additional Information 2: fac2a10046234d6780d79d94c760655e
    Additional Information 3: eec1
    Additional Information 4: eec12a74745f7e630df7c64464cd07f6

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  2. Yukio

    Yukio Staff Member Администратор

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    Have you done a full update check? if not, do it.
     
  3. Artyom

    Artyom Новичок

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    I did,didn't help.First problem was ''cannot run in this locale'',i solve it out by changing system language as it is written here on forum,so as that was solved out i could finally lunch game.But now i have this problem,i can't login.
    I doing full check again now,i hope maybe it fix it.
     
  4. Yukio

    Yukio Staff Member Администратор

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    Log into the master account (on the site) and create a game account in it.
     
  5. Artyom

    Artyom Новичок

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    Oh ,now it works :).Ty very much for help,i thought acc on that site is also a game account ...but i was wrong.Eh so many accounts :)),thanks again :D.
     
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  6. Yukio

    Yukio Staff Member Администратор

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    Your welcome! :)
    If you have any questions, please contact us.
     

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